The Sports and Coaching Camp Business Guide
Cancellation, disruption, and complaint messages
Print a copy, add your details and work through it with your team.
Camp cancellation
Subject: Important change to [offering and dates]
Hello [name],
We are sorry that we cannot run [offering] as booked because [brief accurate reason].
We will refund [amount] through [method]. We will initiate it by [date]. Any further processing time depends on the payment provider. [State only verified information.]
We also have [optional alternative, if real]. You do not need to accept it instead of a refund where a refund is due.
Contact [route] with questions. We are sorry for the disruption.
[Responsible person]
Complaint acknowledgement
Hello [name],
Thank you for telling us about [brief concern]. I understand that you are seeking [requested outcome].
[Named person or role] is reviewing the relevant facts. We will update you by [date/time] through [channel].
Please send any further private details through [secure route].
[Name]
Urgent medical, missing-person, or safeguarding concerns must go straight to the relevant emergency or reporting process. Do not use this acknowledgement as a reason to delay action.