Explain the camp fee, required extras, payment dates, failed-payment process, family cancellation, operator cancellation, date changes, illness, early departure, and any minimum enrollment.
Choose a cancellation deadline that comes before your most costly supplier commitments where possible. Tell families when the camp will confirm it is running. Do not make them guess while you wait for more sales.
Refund rules should match local consumer law and the service promised. Do not assume “all sales final” solves every problem. A refund policy should be reviewed, not copied from another province or state.
For a waitlist, explain that a place is not held until the family accepts within the stated window and completes the required steps. Check age, day, and support capacity before making the offer.
A discount code should have a clear limit. Decide whether offers combine, whether add-ons qualify, and what happens if a booking is partly cancelled. Test the calculation before launch.
Keep versioned terms: the exact wording the family accepted, the date, and the registration. If you change a policy later, do not silently rewrite the old agreement.
Do this next: Ask someone unfamiliar with the camp to explain your total price and cancellation rules back to you.