Ski and Snowboard Camp Snow Conditions and Opening Decisions
Set decision dates before sales, non-refundable payments and customer travel. Plan separately for full resort closure, limited terrain and conditions unsuitable for your group. Explain how each decision affects the camp and customer bookings.
Snow conditions are not a calendar promise. Do not build the whole business around one opening date without a written plan for changes.
Choose the booking decision dates first. For example, you may need an initial resort check before launching sales, another before a supplier payment becomes non-refundable, and a final operating check before families travel. These are business checkpoints, not a claim that conditions can be guaranteed.
Separate three events: the resort is closed; the resort is open but your planned terrain is unavailable; and the resort is open but your leader judges the group's conditions unsuitable. All three need customer rules and staff authority.
Create a useful alternative program only if it matches what people agreed to buy. An indoor games day is not the same product as three days of skiing. Customers should know whether a change means a substitute activity, partial refund, credit, rescheduling, or cancellation, subject to their legal rights.
For visitors, explain which costs you control. A camp refund may not cover their hotel or flights. Do not claim that personal travel insurance will cover everything; ask customers to review the actual policy.
Keep a cancellation reserve. Money received months early is not all free cash. Some may need to go back.
Your task: Write a decision tree for closed mountain, limited terrain, unsafe travel, and insufficient enrollment.
