A missing rider is not a routine late arrival. The response must be agreed before camp starts.
Record the last confirmed location, time, group, route, clothing, equipment, and relevant support needs. Contact the resort's designated team promptly through the agreed channel. The plan should define the escalation route; do not invent a long waiting period.
Keep the remaining group supervised. Do not send children to search. Do not split instructors into an unplanned search that leaves other participants without care.
The base worker should secure the current roster, check whether a handover was recorded, and coordinate communication. Assign one person to maintain the event log. Avoid several staff making conflicting calls.
Family contact should be prompt and factual under the emergency plan. Do not promise that the person is safe before that is known. Do not let concern about reputation delay reporting.
When the rider is found, confirm their condition and identity, tell everyone coordinating the response, and record the reunion. Review the cause without publicly shaming the participant.
Practise the communication steps using a pretend scenario. Do not hide a real child as a drill.
Your task: Have the resort approve the response sheet and the exact contact numbers before the first booking opens.