Ask guests what arrangements they need to participate. Use a private process and explain the limits of the service honestly.
Describe walking distances, stairs, bathroom arrangements, seating, sound, light, meal times, and activity demands. Useful facts let guests make informed decisions.
Adults often manage their own medication and personal care. Clarify what staff do and do not provide. Any camp-managed medication or support requires an appropriate reviewed process and qualified scope.
Discuss emergency plans and relevant action needs without collecting unnecessary medical history. Keep information restricted to people who need it for their role, under applicable privacy rules.1
Confirm dietary requirements with the kitchen. Do not promise a medical diet or cross-contact control the supplier cannot deliver. Provide a clear route for questions before a guest travels.
Make adaptations part of planning, not an unwelcome interruption. A different chair, a quieter room, or a shorter route may solve the barrier. Some requests need specialist review or additional resources; discuss these early and fairly.
Your task: Check whether the advertised experience can be accessed through more than one reasonable way of participating.
Sources for this page
- Office of the Privacy Commissioner of Canada, Privacy for businesses. Find the privacy rules and guidance relevant to the organization and its data use. ↩